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 The
Federal Trade Commission job is to protect and inform consumers
by gathering basic information from numerous people that have
complained about a company. To better understand the protections
from The Federal Trade Commission you need to understand their
job function. As a function to the Government, they handle
your right to receive a free
credit report, use the National Do Not Call Registry to block
unwanted telemarketing calls, or refer to product warranties,
care labels in your clothes, or stickers showing the energy
costs of home appliances, and numerous other issues
The Bureau of Consumer Protection works to protect consumers
against unfair, deceptive, or fraudulent practices in the
marketplace. The Bureau conducts investigations, sues companies
and people who violate the law, develops rules to protect
consumers, and educates consumers and businesses about their
rights and responsibilities. The Bureau also collects complaints
about consumer fraud and identity theft and makes them available
to law enforcement agencies across the country.
The Bureau has seven divisions, each with its own area of
expertise:
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 Advertising Practices
P rotects consumers by
enforcing the nation's truth-in-advertising laws, with
particular emphasis on claims for food, over-the-counter
drugs, dietary supplements, alcohol, and tobacco and on
conduct related to high-tech products and the Internet, such
as the dissemination of spyware.
Consumer and Business Education
Plans, develops, and
implements creative national campaigns to alert consumers to
their rights and to explain the science of compliance to
industry.
Enforcement
L itigates civil contempt and
civil penalty actions to enforce all FTC federal court
injunctions and administrative orders that address consumer
protection issues, including advertising and financial
practices, data security, high-tech fraud, and telemarketing
and other scams. The Division also coordinates FTC actions
with criminal law enforcement agencies through its Criminal
Liaison Unit; litigates civil actions against those who
defraud consumers; and develops, reviews, and enforces a
variety of consumer protection rules.
Financial Practices
Protects consumers from
deceptive and unfair practices in the financial services
industry, including protecting consumers from predatory or
discriminatory lending practices, as well as deceptive or
unfair loan servicing, debt collection, and credit
counseling or other debt assistance practices.
Marketing Practices
L eads the Commission's
response to Internet, telecommunications, and direct-mail
fraud; deceptive spam; fraudulent business, investment, and
work-at-home schemes; and violations of the Do Not Call
provisions of the Telemarketing Sales Rule.
Planning & Information
C ollects, analyzes, and makes
available to law enforcement consumer fraud, identity theft,
and National Do Not Call Registry complaints; assists in the
distribution of redress to consumers; and provides
cutting-edge technological investigative and litigation
support.
Privacy
and Identity Protection
S afeguards consumers'
financial privacy; investigates breaches of data security;
works to prevent identity theft and aids consumers whose
identities have been stolen; and implements laws and
regulations for the credit reporting industry, including the
Fair Credit Reporting Act.
Where To File Complaints:
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FTC Complaint Assistant. So that
we can properly record your complaint, you will
first be asked to answer a series of questions.
After answering these questions, you will have the
opportunity to provide us additional details
regarding your complaint in your own words. Click on
logo to file a complaint.
Before You Submit a
Complaint
The Federal Trade Commission, the nation's consumer
protection agency, collects complaints about
companies, business practices, and identity theft.
Why: Your complaints can help us detect patterns of
wrong-doing, and lead to investigations and
prosecutions. The FTC enters all complaints it
receives into Consumer Sentinel, a secure online
database that is used by thousands of civil and
criminal law enforcement authorities worldwide. The
FTC does not resolve individual consumer complaints. |
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Consumer Sentinel Military helps to identify and
target consumer protection issues that affect
members of the United States Armed Forces and their
families. Click
here
to file a consumer complaint if you are a
member of the United States Armed Forces. |
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econsumer.gov is a portal for you as a consumer to
report complaints about online and related
transactions with foreign companies. Click
here
to file a cross boarder complaint. |
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National Do Not Call Registry
The National Do Not Call Registry gives you a choice
about whether to receive telemarketing calls at
home. Most telemarketers should not call your number
once it has been on the registry for 31 days. If
they do, you can file a complaint at this Website.
You can register your home or mobile phone for free. |
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State Attorney General's |
allthatjazzz.com webpage with links to where you should file
complaint information with your local State Attorney and their
consumer protection website. allthatjazzz.com has the most
complete information you will find on the web click the link and
find your state. |
To contact the three major credit
bureaus:
Other consumer protection links:
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