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Using credit and charge cards to pay for purchases is a
fact of life for consumers today. Many people have at
least one credit card, if not more than one card.
Applications and solicitations for credit and charge
cards are readily available. You may find them in
"take-one" racks in stores and restaurants, in some
magazines or catalogs, or in your mail at home, even if
you haven't asked for an application.
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Learn About the New Credit Card Rules 
The
Federal Reserve Board announced new rules for credit
card companies, effective February 22, 2010. Check out
the new site, "What You Need to Know: New Credit Card
Rules," to review the new credit card protections
designed to benefit consumers and key changes you should
expect. (learn
more )
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Learn about . . .
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Credit Cards vs. Charge Cards
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Many people use the terms credit card and charge card
interchangeably, but there are important differences. In
general, a credit card lets you make purchases for which you are
billed later. Most credit card accounts allow you to carry a
balance from one billing cycle to the next; however, you have to
pay interest on that balance. Usually, you have to pay at least
a certain amount of your balance each time you receive a bill.
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A charge card is a specific kind of credit card. The balance on
a charge card account is payable in full when the statement is
received and cannot be rolled over from one billing to the next.
Because you cannot carry a balance, a charge card doesn't have a
periodic or annual percentage rate, so there is no rate for a
charge card issuer to disclose.
Uniform Disclosures
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To make sure that consumers receive detailed and uniform
disclosures of rates and other cost information related to
credit and charge card accounts, Congress passed the Fair Credit
and Charge Card Disclosure Act in 1988. To implement the law,
the Federal Reserve amended its Truth in Lending regulation
(Regulation Z).
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Truth in Lending is designed to help consumers know the cost and
terms of credit. The regulation requires credit and charge card
issuers to reveal important information in a clear,
easy-to-read, and easy-to-compare manner so that consumers can
shop for the credit terms that work best for them. This pamphlet
summarizes some of the major features of the regulation.
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The regulation has always required credit and charge card
issuers to tell consumers things such as the interest rate
they'll be charged for credit, but the information wasn't always
easy for some people to find.
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Now, all issuers of credit and charge cards must either provide
specific information in an easy-to-read table with headings, or
they must alert you of any costs associated with a card and
provide a toll-free number and an address so you can find out
the details. This information will make it easier for you to
find important cost information and compare the terms offered by
different card issuers.
Earlier Disclosure
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Truth in Lending also requires card issuers to provide the
information earlier than they had in the past. This lets you
find out what credit will cost you before you are charged any
fees. If a card issuer calls and takes your card application
over the telephone and there is a fee for the card issuance or
availability, including any fee based on account activity or
inactivity, the card issuer must verbally give you the required
information at that time. If there is no fee for the card or if
the fee isn't required until you actually use the card, the card
issuer can mail you the fee information instead of telling you
over the phone. You must receive the information within 30 days,
but no later than the delivery of the card.
What Must Be Disclosed
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When you apply for a credit or charge card, a card issuer must
either disclose directly, in the form of a table with headings,
or tell you how to obtain the following information:
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The annual percentage rate (APR) for purchases made on
credit (credit cards only).
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How the APR is determined if it is a variable rate
(credit cards only).
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The method the issuer uses to compute the balance for
purchases against which the finance charge is imposed.
Calculating an average daily balance or using the
outstanding balance at the beginning of the billing cycle
are examples of these methods (credit cards only).
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The amount of any minimum finance charge (credit cards
only).
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Any transaction fee for purchases, whether a specific
dollar amount or percentage fee.
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Transaction fees for cash advances and fees for paying
late or exceeding the credit limit.
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The amount of any type of annual fee that you will be
charged.
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When charges made to a charge card are due and payable.
Renewals
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If there is an annual renewal fee for a card, you must be given
an opportunity to cancel the card if you don't wish to pay the
fee.
For More Information
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If you have questions or complaints about a particular
issuer, contact the appropriate agency. |
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For state-chartered banks in the Twelfth District that
are members of the Federal Reserve System:
Federal Reserve Consumer Help 
The Federal Reserve's new centralized consumer
intake function has been designed to provide
national support and resources to consumers with
inquiries or complaints about a bank or other
financial institution.
Federal Reserve Consumer Help
P.O. Box 1200
Minneapolis, MN 55480
www.federalreserveconsumerhelp.gov
Or call
toll-free: 888-851-1920
For other state-chartered banks:
Federal Deposit Insurance Corporation
Consumer Complaints Specialist
550 17th Street, NW
Washington, DC 20429
http://www.fdic.gov 
(800) 934-3342 or (202) 942-3100
For national banks:
Comptroller of the Currency
Consumer Complaints Specialist
1301 McKinney Street, Suite 3710
Houston, TX 77010
http://www.occ.treas.gov 
(800) 613-6743
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For savings and loans:
Office of Thrift Supervision
Consumer Complaints Specialist
1700 G Street, NW
Washington, DC 20552
http://www.ots.treas.gov
(800) 842-6929 or (202) 906-6237
For credit unions:
National Credit Union Administration
Consumer Complaints Specialist
1775 Duke Street
Alexandria, VA 22314
http://www.ncua.gov 
(703) 518-6330
For retailers and most non-depository lenders (mortgage
companies):
Federal Trade Commission
Consumer Complaints Specialist
600 Pennsylvania Avenue, NW
Washington, DC 20580
http://www.ftc.gov 
(877) FTC-HELP
For matters concerning state law, contact the State
Banking Department of your state. |
The Federal Reserve Bank of San Francisco has several other
consumer brochures. These brochures are posted on our web site
at: http://www.frbsf.org/consumer/index.html.
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Questions or comments can be sent to:
Federal Reserve Bank of San Francisco
Public Information - Publications
P.O. Box 7702, MS 1110
San Francisco, CA 94120-7702
(415) 974-2163 |
Personal Financial Education  |
Learn about . . .
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Below are the three
major credit reporting agency's.
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